Unit 11 – Designing and Evaluating Systems and Processes
Baruch Bush, Robert A. (1989). Defining quality in dispute resolution: Taxonomies and anti-taxonomies of quality arguments. Denver University Law Review, 66, 335–380.
Chornenki, G. A., & Hart, C. (2001). Bypass court (2nd ed.). Toronto: Butterworths.
Galanter, Marc, & Cahill, Mia. (1994). “Most cases settle”: Judicial promotion and regulation of settlements. Stanford Law Review, 46(6), 1339–1391.
Greenberg, Elayne E. (2015). Fitting the forum to the pernicious fuss: A dispute resolution design to address implicit bias and ‘isms in the workplace. St. John’s School of Law Legal Studies Research Paper No. 15–0023.
Kelman, Herbert C. (2005). Building trust among enemies: The central challenge for international conflict resolution. International Journal of Intercultural Relations, 29, 639–650.
Lynch, Jennifer F. (2001). Beyond ADR: A systems approach to conflict management. Negotiation Journal, 17, 206–216.
Menkel-Meadow, Carrie. (2009). Are there systemic ethics issues in dispute system design? And what we should [not] do about it: Lessons from international and domestic fronts. Harvard Negotiation Law Review, 14, 195–231.
Rabinovich-Einy, Orna, & Katsh, Ethan. (2012). Technology and the future of dispute systems design. Harvard Negotiation Law Review, 17, 151–199.
Reuben, Richard C. (2005). Democracy and dispute resolution: Systems design and the new workplace. Harvard Negotiation Law Review, 11, 1–342.
Rolph, Elizabeth, & Moller, Erik. (1995). Evaluating agency alternative dispute resolution programs: A users’ guide to data collection and use. Santa Monica, CA: Rand Corporation.
Rowe, Mary. (2001). Designing integrated conflict management systems: Guidelines for practitioners and decision makers in organizations. Society of Professionals in Dispute Resolution.
Silbey, Susan S., & Merry, Sally Engle. (1984). What do plaintiffs want? Reexamining the concept of dispute. Justice System Journal, 9, 151–178.
Ury, William L., Brett, Jeanne M., & Goldberg, Stephen B. (1988). Designing an effective dispute resolution system. Negotiation Journal, 4, 413–431.
United States Postal Service. “Redress.”
Various. (2009). Dispute System Design Issue of Harvard Negotiation Law Review, 14, 1–342.