Unit 10 – Online Dispute Resolution
Reprinted with permission from www.stus.com.
This unit provides some background to the practice of resolving disputes using the technology of the Internet. It surveys some of the current methods of online dispute resolution (ODR) and raises issues regarding its advantages and disadvantages.
When you have completed Unit 10, you should be able to achieve the following learning objectives.
Brannigan, Colm. (2008). Online dispute resolution. In CCH Canadian Limited's Alternative Dispute Resolution Practice Manual.
Brett, Jeanne M., Olekalns, Mara, Friedman, Ray, Goates, Nathan, Anderson, Cameron, & Lisco, Cara Cherry. (2007). Sticks and stones: language, face, and online dispute resolution. Academy of Management Journal, 50(1), 85–99.
Ebner, N. (2014). Negotiation via the (new) email. In M. Benoliel (Ed.), Negotiation excellence: Successful deal making (2nd ed.). Singapore: World Scientific Publishing.
Ebner, N. & Zeleznikow, J. (2015). Fairness, trust and security in online dispute resolution. Hamline Journal of Public Law and Policy, 36(2), 143–160.