LGST 489
Alternative Dispute Resolution (OCW)

 

LGST 489
Alternative Dispute Resolution (OCW)

Study Guide

Unit 7 – The Mediation Process

Overview, Learning Objectives, and Reading Assignments

Please, Mr. Wolf - cartoon

Reprinted with permission from www.stus.com.

The primary focus of Unit 7 is on the mediation process and mediation skills. This unit outlines guidelines for conducting a mediation and the steps to be taken in preparing for and performing dispute resolution. It also provides tips for efficient and effective mediation, and describes the skills required to mediate a dispute.

Learning Objectives

When you have completed Unit 7, you should be able to achieve the following learning objectives.

  1. Describe a process for facilitative mediation.
  2. Identify some common steps found in the mediation process.
  3. Describe required skills to be used by a mediator.
  4. Perform listening and questioning skills used by a mediator.
  5. Explain and critique the use of caucuses in mediation.

Reading Assignment

Kaufman, Sanda, Elliott, Michael, & Shmueli, Deborah. (September 2003). Frames, framing and reframing. Beyond Intractability. Guy Burgess & Heidi Burgess (Eds.). Conflict Information Consortium, University of Colorado, Boulder.

Maiese, Michelle. (July 2005). Emotions. Beyond Intractability. Guy Burgess & Heidi Burgess (Eds.). Conflict Information Consortium, University of Colorado, Boulder.

Maiese, Michelle. (September 2004). Ground rules. Beyond Intractability. Guy Burgess & Heidi Burgess (Eds.). Conflict Information Consortium, University of Colorado, Boulder.

Salem, Richard. (July 2003). Empathic listening. Beyond Intractability. Guy Burgess & Heidi Burgess (Eds.). Conflict Information Consortium, University of Colorado, Boulder.

Spangler, Brad. (June 2003). Caucus. Beyond Intractability. Guy Burgess & Heidi Burgess (Eds.). Conflict Information Consortium, University of Colorado, Boulder.